Forward Deployed Analyst


Location: Remote

What We're Building

Our startup (currently in Stealth) is an AI native, all-in-one data platform. Customers ingest and model all of their data, build free-form reporting, and ask and answer complex questions all without leaving the platform.

It’s early. We have paying customers, and the product is evolving fast.

The Role

As a Forward Deployed Analyst, you'll play a key role in making sure implementations are successful. You'll onboard new customers, build out their data models and dashboards, and make sure they're getting value from the platform. You'll also provide a critical voice back to our product and engineering team – every customer engagement surfaces what's working, what's broken, and what we should build next.

This is a technical, hands-on role but it's also customer-facing – you'll be in Slack and on calls with customers, answering questions and occasionally chasing down the Google Sheet or metric definition you need to unblock the work.

What You'll Do

  • Onboard new customers – connect their data sources, build out initial models, stand up dashboards

  • Write clean SQL models in the platforms data layer (similar to dbt) and help maintain our standardized documentation.

  • Build dashboards and reports that customers actually use and trust

  • Respond to customer questions in Slack – troubleshoot issues, answer "why does this number look wrong," unblock people

  • Gather requirements from customers – sometimes this means chasing down spreadsheets, getting metric definitions finalized, or pushing for clarity when things are vague

  • Surface product feedback – you'll be at the edges of what the platform can and can't do, and your input will directly shape the roadmap

Who This Is For

This role is a fit if:

  • You have 3 - 10 years of experience in analytics, BI, data, or a technical customer-facing role

  • You're solid in SQL – you can write and debug queries without hand-holding

  • You're excited about AI and want to work on a product that's building AI into the core of how people interact with their data

  • You're excited about early-stage products – you'd rather figure things out and find creative workarounds than wait for a perfect solution

  • You're organized and persistent – the "herding cats" part of this job (collecting info from customers, pinning down definitions) requires follow-through

Why You Might Love This

You'll shape the product. This isn't a support role where you're fielding tickets. You're working directly with customers on a new platform, and your feedback goes straight to the team building it. Features you ask for will ship.

You'll work on something new. Switchboard is AI-native in a way that other data tools aren't. You'll be part of figuring out what that actually means for customers - how AI changes the way people model, explore, and understand their data.

Small team, real impact. We're not a big company. Your work matters, and you'll see the results of it quickly.

How to Apply

Send an email to ryan@orchardanalytics.co with:

  • Your resume

  • A few sentences on why this sounds interesting to you

No cover letter necessary. We'll get back to you within a few days.